/* Help / Zayavki — portal visual language only (no separate app skin).
   Relies on layouts.app :root, typography, .btn-primary/.btn-outline/.section-*.
   Scoped so home .cat-grid/.cat-card (dark) do not bleed in. */

/* Page shell — same horizontal rhythm as portal sections (~64px / ~40px mobile) */
.help-page {
  padding-top: 72px;
}
.help-page__intro {
  padding: 48px 64px 32px;
  background: var(--ink);
  color: var(--paper);
}
.help-page__intro .section-label { color: #f5c88a; }
.help-page__intro .section-label::before { background: #f5c88a; }
.help-page__intro .section-title { color: var(--paper); margin-bottom: 12px; }
.help-page__intro .help-lead {
  font-size: 0.88rem;
  color: rgba(255, 255, 255, 0.55);
  max-width: 42rem;
  line-height: 1.65;
  font-weight: 300;
}
.help-page__body {
  padding: 48px 64px 80px;
  width: 100%;
  max-width: none;
  box-sizing: border-box;
}
.help-page__inner {
  /* Same content column as portal sections (news/places/home): full width inside section padding */
  width: 100%;
  max-width: none;
}

@media (max-width: 1024px) {
  .help-page__intro { padding: 40px 32px 28px; }
  .help-page__body { padding: 40px 32px 64px; }
}
@media (max-width: 768px) {
  .help-page__intro { padding: 32px 20px 24px; }
  .help-page__body { padding: 32px 20px 56px; }
}

/* Portal CTA buttons — rectangular navy/orange (never pills) */
.help-page .btn,
.help-page button.btn,
.help-page a.btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  padding: 14px 30px;
  border-radius: 4px;
  border: none;
  cursor: pointer;
  font-family: "Raleway", sans-serif;
  font-size: 0.82rem;
  font-weight: 500;
  letter-spacing: 0.06em;
  text-decoration: none;
  transition: background 0.2s, border-color 0.2s, color 0.2s, transform 0.15s;
  box-sizing: border-box;
}
.help-page .btn:disabled { opacity: 0.5; cursor: not-allowed; transform: none; }
.help-page .btn-primary {
  background: var(--ink);
  color: var(--paper);
}
.help-page .btn-primary:hover:not(:disabled) {
  background: var(--accent);
  transform: translateY(-1px);
}
.help-page .btn-accent {
  background: var(--accent);
  color: #fff;
}
.help-page .btn-accent:hover:not(:disabled) {
  background: #b8511e;
  transform: translateY(-1px);
}
.help-page .btn-outline {
  background: transparent;
  border: 1.5px solid var(--border);
  color: var(--ink);
}
.help-page .btn-outline:hover:not(:disabled) {
  border-color: var(--accent);
  color: var(--accent);
}
.help-page .btn-ghost {
  background: transparent;
  color: var(--muted);
  padding-left: 8px;
  padding-right: 8px;
  border: none;
}
.help-page .btn-ghost:hover:not(:disabled) { color: var(--accent); }
.help-page .btn-block { width: 100%; }
@media (max-width: 480px) {
  .help-page .btn,
  .help-page button.btn,
  .help-page a.btn {
    padding: 12px 20px;
    font-size: 0.82rem;
  }
}

/* Compact stepper — one line of dots + current label (not 3 rows of pills) */
.help-steps {
  display: flex;
  align-items: center;
  gap: 10px;
  flex-wrap: nowrap;
  margin-bottom: 28px;
  min-height: 28px;
  overflow: hidden;
}
.help-steps__dots {
  display: flex;
  align-items: center;
  gap: 6px;
  flex-shrink: 0;
}
.help-steps__dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--border);
  border: none;
  padding: 0;
  flex-shrink: 0;
  transition: background 0.15s, transform 0.15s;
}
.help-steps__dot.done { background: var(--accent); }
.help-steps__dot.active {
  background: var(--ink);
  transform: scale(1.35);
}
.help-steps__label {
  font-size: 0.78rem;
  letter-spacing: 0.06em;
  text-transform: uppercase;
  color: var(--muted);
  font-weight: 500;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  min-width: 0;
}
.help-steps__label strong {
  color: var(--ink);
  font-weight: 600;
}

/* Wizard panels */
.help-page .panel { display: none; }
.help-page .panel.active { display: block; }
.help-page .wizard-nav {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 12px;
  margin-top: 28px;
  flex-wrap: wrap;
}

/* Category grid — scoped; 2 cols on ~390px, no horizontal scroll */
.help-cat-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 12px;
  width: 100%;
  max-width: 100%;
  box-sizing: border-box;
}
.help-cat-card {
  text-align: left;
  cursor: pointer;
  border: 1px solid var(--border);
  background: var(--card);
  color: var(--ink);
  border-radius: 8px;
  padding: 16px 14px;
  transition: border-color 0.15s, box-shadow 0.15s, background 0.15s;
  width: 100%;
  max-width: 100%;
  min-width: 0;
  box-sizing: border-box;
  font: inherit;
  overflow: hidden;
}
.help-cat-card:hover {
  border-color: var(--accent);
  background: #fff;
}
.help-cat-card.selected {
  border-color: var(--ink);
  background: #fff;
  box-shadow: 0 0 0 1px var(--ink);
}
.help-cat-icon {
  font-size: 1.35rem;
  line-height: 1;
  margin-bottom: 10px;
  display: block;
}
.help-cat-name {
  font-family: "Unbounded", sans-serif;
  font-size: 0.78rem;
  font-weight: 700;
  line-height: 1.35;
  letter-spacing: -0.01em;
  color: var(--ink);
  word-break: break-word;
  overflow-wrap: anywhere;
}
@media (max-width: 800px) {
  .help-cat-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 10px; }
}
@media (max-width: 390px) {
  .help-cat-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 8px; }
  .help-cat-card { padding: 12px 10px; }
  .help-cat-name { font-size: 0.72rem; }
}

/* Chips (locality) — keep selectable, rectangular-ish radius OK for filters */
.help-page .chips { display: flex; flex-wrap: wrap; gap: 8px; }
.help-page .chip {
  border: 1px solid var(--border);
  background: var(--card);
  color: var(--ink);
  border-radius: 4px;
  padding: 8px 14px;
  font-size: 0.82rem;
  cursor: pointer;
  transition: 0.15s;
  font-family: inherit;
}
.help-page .chip:hover { border-color: var(--accent); color: var(--accent); }
.help-page .chip.active {
  background: var(--ink);
  color: var(--paper);
  border-color: var(--ink);
}

/* Fields */
.help-page .field { margin-bottom: 16px; }
.help-page .field label {
  display: block;
  font-size: 0.78rem;
  letter-spacing: 0.06em;
  text-transform: uppercase;
  color: var(--muted);
  margin-bottom: 6px;
  font-weight: 500;
}
.help-page .field input,
.help-page .field textarea,
.help-page .field select {
  width: 100%;
  background: #fff;
  border: 1px solid var(--border);
  border-radius: 6px;
  padding: 12px 14px;
  outline: none;
  font: inherit;
  color: var(--ink);
  box-sizing: border-box;
}
.help-page .field input:focus,
.help-page .field textarea:focus,
.help-page .field select:focus {
  border-color: var(--accent);
  box-shadow: 0 0 0 3px rgba(212, 98, 42, 0.15);
}
.help-page .field textarea { min-height: 120px; resize: vertical; }
.help-page .check {
  display: flex;
  align-items: flex-start;
  gap: 10px;
  padding: 12px 14px;
  border: 1px solid var(--border);
  border-radius: 6px;
  background: #fff;
  color: var(--ink);
}
.help-page .check input { margin-top: 3px; }
.help-page .muted { color: var(--muted); font-size: 0.9rem; }

.help-page .when-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 8px;
}
@media (max-width: 520px) {
  .help-page .when-grid { grid-template-columns: 1fr; }
}
.help-page .when-opt {
  border: 1px solid var(--border);
  background: var(--card);
  color: var(--ink);
  border-radius: 6px;
  padding: 12px;
  text-align: left;
  cursor: pointer;
  font: inherit;
}
.help-page .when-opt.selected {
  border-color: var(--ink);
  background: #fff;
  box-shadow: 0 0 0 1px var(--ink);
}

.help-page .card {
  background: var(--card);
  border: 1px solid var(--border);
  border-radius: 8px;
  padding: 20px;
  color: var(--ink);
}
.help-page .summary-row {
  display: grid;
  grid-template-columns: 140px 1fr;
  gap: 8px;
  padding: 10px 0;
  border-bottom: 1px solid var(--border);
  font-size: 0.92rem;
}
@media (max-width: 480px) {
  .help-page .summary-row { grid-template-columns: 1fr; gap: 4px; }
}
.help-page .summary-row strong {
  color: var(--muted);
  font-weight: 500;
  font-size: 0.78rem;
  text-transform: uppercase;
  letter-spacing: 0.04em;
}
.help-page .success-box { text-align: center; padding: 40px 20px; }
.help-page .ticket {
  font-family: "Unbounded", sans-serif;
  font-size: 1.6rem;
  font-weight: 700;
  color: var(--accent);
  margin: 16px 0;
}
.help-page .hero-actions {
  display: flex;
  gap: 12px;
  flex-wrap: wrap;
}

/* Zayavki list */
.help-page .zayavki-toolbar {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 20px;
}
.help-page .zayavki-user { font-size: 0.9rem; color: var(--muted); }
.help-page .ticket-list { display: flex; flex-direction: column; gap: 12px; }
.help-page .ticket-item {
  background: var(--card);
  border: 1px solid var(--border);
  border-radius: 8px;
  padding: 16px 18px;
  display: grid;
  gap: 12px;
  color: var(--ink);
}
.help-page .ticket-top {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  flex-wrap: wrap;
  align-items: baseline;
}
.help-page .ticket-code {
  font-family: "Unbounded", sans-serif;
  font-weight: 700;
  font-size: 0.95rem;
}
.help-page .status {
  font-size: 0.72rem;
  letter-spacing: 0.06em;
  text-transform: uppercase;
  padding: 4px 10px;
  border-radius: 4px;
  border: 1px solid var(--border);
}
.help-page .status-new { background: #fff4e8; color: var(--accent); border-color: #f0d0b8; }
.help-page .status-in_progress { background: #eef6f0; color: #2d6a4f; border-color: #c5ddcf; }
.help-page .status-closed { background: #eee; color: #555; }
.help-page .status-cancelled { background: #fce8e8; color: #9b2226; border-color: #ecc5c5; }
.help-page .ticket-actions { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; }
.help-page .ticket-actions select {
  border: 1px solid var(--border);
  border-radius: 6px;
  padding: 8px 10px;
  background: #fff;
  font: inherit;
  color: var(--ink);
}

/* States / validation */
.help-page .state {
  border: 1px dashed var(--border);
  border-radius: 8px;
  padding: 28px;
  text-align: center;
  color: var(--muted);
  background: rgba(255, 255, 255, 0.4);
}
.help-page .state.error {
  border-color: #ecc5c5;
  color: #9b2226;
  background: #fff8f8;
}
.help-page .field-error {
  color: #9b2226;
  font-size: 0.82rem;
  margin-top: 6px;
  line-height: 1.3;
}
.help-page .field input.is-invalid,
.help-page .field textarea.is-invalid {
  border-color: #9b2226;
  box-shadow: 0 0 0 3px rgba(155, 34, 38, 0.12);
}
.help-page .banner-error {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  flex-wrap: wrap;
  background: #fff8e8;
  border: 1px solid #f0d0a0;
  color: #b45309;
  padding: 12px 14px;
  border-radius: 6px;
  margin-bottom: 16px;
  font-size: 0.9rem;
}
.help-page .banner-error[hidden] { display: none !important; }
.help-page .banner-error .banner-retry {
  padding: 8px 14px;
  font-size: 0.78rem;
}
.help-page .empty-state {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 16px;
}
.help-page .empty-state p {
  margin: 0;
  color: var(--muted);
  font-size: 0.95rem;
}